Medical Records

Okay so for surrogacy I had to request all my prenatal, delivery and postnatal medical records and have them all fowarded to the surrogacy agency. I had printed all release forms, and faxed it to all my dr's and hospitals which consists of 4 locations. I was told that it should not take longer then 5-7 business days from the date of receipt. I faxed all my forms on June 1st, called on the 2nd and 3rd and confirmed they had all received the requests. I was told that it would be completed and fowarded back to the agency on Monday/Tuesday of the following week. Today is Tuesday I followed back up with all the Offices. Some stated that because the pregnancy was over 3-4 years ago they have to request them. Some have them being copied/scanned/and then shipped to an off site address in order to then be shipped to the agency... some say they still haven't gotten to it. and the last stated they they have the request pending but it's still being worked on, but they know it takes 5-7 days...so I am going to wait until Thursday this week to find out if they have finally been shipped again.
Requesting medical records to be sent to the surrogacy isn't going as fast or as smoothly as I thought it would. I thought it was going to be as simple as faxing it and them grabbing the paper work then just sending it over...but I guess not.